Returns, Cancellations & Personalized Orders
At Bright Works Designs, many of our pieces are embroidered to order especially for you. Please review your selections carefully before placing your order.
Personalized & Made-to-Order Items
Personalized, monogrammed, embroidered-to-order, and other customer-configured items are final sale and are not eligible for return or exchange unless the item arrives damaged, defective, or differs from the selections submitted with your order.
This includes items made according to your choice of:
- Name, initials, or monogram
- Embroidery design
- Thread color
- Fabric or product color
- Font or monogram style
- Other customer-selected options
Please double-check all spelling, initials, monogram order, colors, designs, and other selections before submitting your order. Bright Works Designs will produce your item according to the information and options submitted with your order.
Cancellations & Changes
Need to make a change? Please contact us as soon as possible.
Orders may be changed or cancelled before production begins. Once embroidery or other customization has begun, the order cannot be changed or cancelled.
Because we sometimes begin work soon after an order is received, we cannot guarantee that a cancellation or change request can be accommodated.
If We Make a Mistake
We want you to receive exactly what you ordered.
If your item is embroidered incorrectly, you receive the wrong product, or we make another error in producing your order, please contact us within 7 days of delivery and include photographs showing the issue.
If the item differs from the selections submitted with your order because of an error by Bright Works Designs, we will make it right through replacement, correction, or refund, as appropriate.
Damaged or Defective Items
Please inspect your order when it arrives.
If an item arrives damaged or defective, contact us within 7 days of delivery. Please include your order number and clear photographs of both the item and, when relevant, the shipping packaging so that we can evaluate the problem.
Please retain the item and packaging until we have responded to your request.
Color & Product Variation
We make every effort to represent our fabrics and embroidery colors accurately. However, colors may appear differently depending on your screen, device settings, lighting, and the reflective qualities of embroidery thread.
Minor variations in embroidery placement and the appearance of textile products are normal and are not considered defects.
Non-Personalized Items
Unused, non-personalized items may be returned within 14 days of delivery with prior authorization.
Returned merchandise must be unused, unwashed, undamaged, and in its original condition.
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly by Bright Works Designs. Original shipping charges are not refundable unless the return is due to our error.
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Return Refunds
Once an authorized return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.
How to Contact Us
For cancellations, changes, damaged items, order errors, or return requests, please use our Contact Us page and include your order number.
We appreciate your taking a moment to review personalization choices carefully before ordering. Each embroidered piece is prepared individually according to the selections you provide.